SHIPPING AND REFUND POLICY

Shipping Policy

Although we ship items the same or next day, some may take up to two weeks to manufacture and deliver. Standard delivery usually takes up to 5 business days.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@thedocandthechef.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@thedocandthechef.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Dr. Kristen Poe { Ph.D. Alternative Medicine and Naprapathy }

    Dr. Poe is a very passionate and enthusiastic advocate for health and wellness. Her father has
    been a practicing primary care physician for nearly 40 years, and she knew from a young age that she wanted to be involved in healthcare. Her life has certainly taken her down many different roads, but she is finally living out
    her passion working in the holistic healthcare field and helping others.

     

    Dr. Poe’s educational background includes a Bachelor’s degree in Psychology, an MBA in Marketing, a Post-Graduate Diploma in Holistic Health, a PhD in Alternative Medicine, Board Certified in Holistic Nutrition© by the NANP, a doctorate in Naprapathy (fascia specialist), and certified in Graston Technique©.  Her work experience and history include psychology, the pharmaceutical sales industry, co-owning a business, and now Holistic Health and Lifestyle medicine.  She is also a corporate wellness and holistic health educator and consultant. Dr. Poe’s own experiences as well as those of others have given her the opportunity to also see the ways holistic health and good nutrition can truly prevent, improve, and heal many conditions and symptoms that exist.

    She loves helping patients optimize their health in many ways.  She has been blessed with an amazing 8-year old daughter, as well as a set of twin girls.  She has a wonderful and supportive husband who is also passionate about exercising, health, and wellness.  Dr. Poe loves spending time with her family and friends, cooking, going to the beach, working out, playing violin, and will forever be a student, always eager to learn and enhance her knowledge and education.

    Visit Poe Holistic Health website 

  • Chef Alina Eisenhauer

    For the past 20 years Chef Alina has made her living as a professional chef owning,
    operating and consulting for bakeries and restaurants. She has appeared numerous times on Food Network (Chopped, Beat Bobby Flay, Re-Wrapped and Cupcake Wars & Sweet Genius) and has been invited to cook at the prestigious James Beard Foundation twice.

     

    Chef Alina is also a WNBF professional fitness athlete and a firm believer in the
    power of fitness and whole foods and she is living proof of the difference it can make. Hypothyroid and Hashimoto’s Thyroiditis run on both sides of her family and she has both. Before becoming a chef, Alina studied Exercise Physiology at Northeastern University and worked in the fitness industry for 10 years. Her greatest joy is sharing her knowledge and passion for all things food & fitness both as a mentor and teacher of young chefs and through her website and social media channels.

    Visit Chef Alina's website